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Part-time Customer Relations Officer, Check-out (20 hours per week)

Batu Kawan, Pulau Pinang - Tutki sijaintia Asiakassuhteet & asiakaspalvelu Osa-aikainen

Työpaikan kuvaus

Company description

The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. We operate in Singapore, Malaysia and Thailand – and have an ambitious expansion plan to bring a little bit of Sweden to new markets in the region. We are part of the Ikano Group of companies and the only IKEA franchisee owned by the Kamprad family that founded IKEA.

We also develop, own and operate Shopping Centres that are anchored by IKEA and create walkable communities by including residential, office and other types of real estate in our development plans.

We work towards making sustainability a natural part of our everyday work. We are active in our communities, driving and supporting social initiatives that benefit children, women and the environment.


Job description
  • I am helpful and friendly in my approach to my customers, always aiming for a win-win situation and for repeat business.
  • My priority is to ensure my work space is effectively equipped at all times throughout the day and that I am ready and available to help customers when needed.
  • I have the knowledge, confidence and desire to resolve customer complaints. I deal positively and quickly with any issues they raise.
  • I have the knowledge, confidence and desire to make the buying process as easy as possible for our customers.
  • I ensure we listen to our customers and use knowledge of both the IKEA product range and how retailing works in order to offer informed solutions and resolve customer issues.
  • I am empowered to solve customer complaints within my level of authorisation. I recognise when I need to escalate an issue and then pass on the relevant information to a manager for him/her to be able to deal effectively with the customer.
  • I know how to assemble IKEA products so I can assist customers who have difficulties assembling them.I also exchange component parts when they are needed offer solutions to frequently asked questions. This helps to make a better future shopping experience for everyone.
  • I record information accurately in the relevant systems so that we can use the resulting analysis to make improvements to our customers’ future shopping experiences.
  • I ensure the IKEA store is a safe and secure environment at all times for visitors and colleagues.

Qualification
  • Experience of working in a high volume and fast paced retail environment.Ability to prioritise and organise own work to make efficient use of time available.
  • Good communication and interpersonal skills.Ability to find solutions for customer and operational issues.
  • Good attention to details by being persistent, structured and accurate.Knowledge of working methods according to work focus