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Business Service Leader

Jedda, Mecca Region - Tutki sijaintia Myynti & kaupallisuus Full Time

Työpaikan kuvaus

Company description

Come help us create a better everyday life for the many people. That’s the IKEA vision. We do that by offering a wide range of home furnishings with good design and function at prices so low that as many people will be able to afford them.

Do you value simplicity, cost-consciousness, a humble attitude and willpower? Then an IKEA career may be right for you.

We strive for excellent leadership to lead business and people together. We believe people learn and develop best when they perform and deliver in the real world.


Job description

To lead and optimize the IKEA service business and secure satisfied customers and increased sales and profitability of the home furnishing offer. To lead strategies and actions of the IKEA business in a multichannel retail environment through the functions involved in the IKEA service business to optimize the shopping experience to secure satisfied customers and increased sales and profitability. To achieve this using the knowledge of the IKEA product range, the local market, competition and customers.

  • Ensure a market relevant service offer at a market relevant price in the different sales channels. Ensure communication & activation across different channels & media
  • Secure a consistent, seamless positive customer experience through all channels by ensuring that your department is always striving to fulfil the three IKEA customer motivators: "Is it worth it?", "Can I trust IKEA", "Is there something for me?
  • Support the commercial team in maximizing the opportunities of IKEA’s service business.
  • Lead and secure the implementation of country service business priorities while sharing and implementing good solutions.
  • Secure the operational excellence of the service business together with all relevant stakeholders.
  • Follow up your financial goals, KPIs and costs, and take action on deviations. Motivate and develop team members by agreeing clear goals, expectations and conducting follow-ups.
  • Secure and follow up the qualitative performance of the service business, end to end, and continuously improve the ways of working.
  • Secure a cross-organizational alignment in terms of the scope of the service business in the market.
  • Actively support & ensure that the service business is in line with IKEA’s social & environmental commitment.
  • Sales planning and sales forecasting of service products to maximize the services capacity offer in support to the commercial team. by understanding customers’ needs in my market, common frameworks, and my interaction and involvement with all internal stakeholders.
  • Securing alignment of the service business across the organization by following up on performance of the service end to end and working with other functions in order that we maintain and improve the services offered. I do this through a close working relationship with both internal and external partners and different service providers
  • I am responsible for creating, monitoring, and implementing the service strategy on the country level in alignment with Sustainability Strategy. I am responsible for defining and producing the quality of IKEA service products, for the customer. I create Customer satisfaction / i- compete survey securing content and tone of voice in a clear way.

Qualification

Education

  •  Bachelor’s Degree in business related major.

Experience

  • 5 years’ experience in Customer Relations, Sales or other related fields