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Deputy Store Manager, IKEA Cheras (Full-Time)

Kuala Lumpur, Kuala Lumpur - Tutki sijaintia Hallinto & tukipalvelut Kokoaikainen

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Company description

The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. We operate in Singapore, Malaysia, Thailand and Philippines – and have an ambitious expansion plan to bring a little bit of Sweden to new markets in the region. We are part of the Ikano Group of companies and the only IKEA franchisee owned by the Kamprad family that founded IKEA.

We also develop, own and operate Shopping Centres that are anchored by IKEA and create walkable communities by including residential, office and other types of real estate in our development plans.

We work towards making sustainability a natural part of our everyday work. We are active in our communities, driving and supporting social initiatives that benefit children, women and the environment.

Job description


Responsible for leading and managing IKEA business to maximise its potential through having a strong focus on current activities and organisational readiness but also pro-actively identify new business opportunities to improve the profitability and market share of IKEA on our markets.


  • Broaden our customer base, by positioning the IKEA retailer as the leader in life at home in our local market by securing a consistent implementation of the IKEA Concept with implementing IKEA national business plan and ensure our store plan is aligned to this while meeting our local consumer needs.
  • Working with management team to ensure we identify and capitalise on business opportunities in our local market.
  • Understanding our local market demographics, the economy, our competitors, consumers’ living situations and shopping behaviours.
  • Working with the team and the Country Retail Manager while deputising the Store Manager to evaluate our performance, in order to constantly improve our operational efficiency.
  • Securing that we invest in projects that give a good return on investment.
  • Ensuring we comply with our local and national legislative obligations.
  • Committed to the development of the team and together creating their individual personal development plans to reflect their business and personal development needs which also includes recruitment.
  • Set key performance indicators (KPIs) for the team based on the achievement of our country goals in the team’s specialist areas.
  • Constantly monitor our performance against IKEA objectives and agreed goals while adapting and take action accordingly to achieve them with strategy.
  • Control costs by working in a lean, simple and cost-conscious way using good examples and encouraging the team and colleagues to discover even more effective ways of working.
  • Secure that purchasing is made according to the principles defined in the Purchase Policy:- Operational participation in procurement projects and Compliance of Retail Purchase Toolkit (if applicable), IWAY and signed agreements.
  • To deputise and be the store's point of reference in the absence of the Store Manager at any given point of time and day.

  • Preferably experience of working in a commercial role in the IKEA organisation, including previous IKEA store experience in a management role.  
  • Well-developed analytical and numerical skills. 
  • An ambassador for the IKEA Brand who works in a way that reflects the IKEA values. 
  • Proven ability to use commercial competence to capitalise on short- and long-term business opportunities.  
  • Proven record of consistently meeting agreed budgets and goals, and working on plans over several years.  
  • Proven ability to prioritise and organise personal work tasks and the work of others in order to make the most efficient use of time available.  
  • A thorough understanding of profit and loss and the key performance measurements used in IKEA stores to plan, follow up and steer the business.  
  • Proven ability to set expectations and provide clear direction.  
  • Ability to quickly understand local market conditions and capitalise on opportunities.  
  • Ability to engage a receiver by creating a passion for our plans. 
  • Ability to inspire others to see possibilities.  
  • Demonstrates clear communication and coaching skills.  
  • Experience of adapting to different styles of working to get the best out of all team members (situational leadership).  
  • Proven ability to confront and manage poor performance. 
  • Ability to communicate confidently and clearly in English.  
  • Ability to stimulate and create healthy competition.  
  • Computer proficient and literate.

More Information

Please apply by 12 June 2022