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Retail Package CRM Platform Owner | Core Business Franchise

Malmö, Skoone - Tutki sijaintia Expansion Kokoaikainen

Työpaikan kuvaus

You see things a little differently. So do we. We offer positions that challenge your skills and inspire you to grow. Come see things a little differently with us. Inter IKEA Systems B.V. is the franchisor and the owner of the IKEA Concept, including the IKEA trademarks. 

In Core Business Franchise we are enabling the future success of IKEA by offering an omnichannel IKEA Concept that is attractive, competitive, and profitable, implemented and followed up together with all IKEA trademark users. 

We offer an open working environment where everyone feels comfortable to experiment, try new ways and dare to ask: “What if…?” And we offer possibilities for you to develop yourself and your career globally. 

Read more about us at Find IKEA jobs here

About you 

We are looking for someone who likes making the complex simple and who believes in working together as one team. We believe that you are delivery-focused with excellent attention to detail and drive to resolve issues. You get energy from working in a product-oriented organization based on agile principles and ways of working. You are also passionate about enabling ‘a better everyday life’ through technology, digital innovation, and empowered teams. 

You will have:

  1. A minimum of 3-5 years of progressive and diverse experience managing the operations and on-going development and maintenance of digital core systems, solutions and platforms in a global retail organisation or recent IKEA experience in retail or value chain.

  2. Demonstrable experience in working in an Agile or DevOps working set-up with various technology platforms and experience in understanding the needs of customers or clients (internal or external) with proven analytical skills and experience making decisions based on hard and soft data.

  3. You know how to set up, manage and track progress for software development in accordance with agile frameworks and methodologies.

  4. Knowledge about the process of documenting, analysing, tracing prioritising, and agreeing on requirements with control over change and communication with relevant stakeholders. 

  5. Strong interpersonal skills with the ability to build trustful relationships with stakeholders of different seniority levels across the organisation and across markets, a structured mindset, and the ability to perceive the bigger picture along with the underlying details. 

  6. Strong facilitation, communication and documented leadership skills and the ability to deliver in times of change and uncertainty, with the business goals, customers, and co-workers in focus.

  7. You have a cloud first mindset and believe DevOps and automation are keys to success.

  8. Preferable but not a must is that you have knowledge and some experience about Microsoft Dynamics 365 Customer Service (and earlier generations of Microsoft CRM) and the Microsoft Power Platform. 

  9. If you have relevant and up-to-date Microsoft Dynamics 365 Customer Service and Power Platform Certifications, and some experience from other Microsoft Azure Platform Services (e.g., WebApp, Azure SQL, Azure Integration Services) is also an asset but not a must.

About us 

Our vision, to create a better everyday life for the many people, influences everything we do. It is a vision that lives in the everyday efforts of all co-workers, all over the world.  

Fulfilling the IKEA vision requires a strong, efficient, and sustainable business setup. That is why it is built on a franchise system. The IKEA Franchisor, Inter IKEA Systems B.V., is the worldwide owner of the IKEA Concept and has the responsibility to ensure that the IKEA Concept stays attractive and competitive while enabling growth and a profitable business for IKEA franchisees.

Retail Operation Solutions & Support is an integral part of Core Business Franchise and consists of a team of people with a passion for retail and competence in business and technology. We are moving into a new chapter with an ambition to provide IKEA retailers with a set of digital products and services that are integrated into the IKEA value chain and support the omnichannel IKEA Concept. We call this the Retail Package and it covers key capabilities for retail operations. Currently our retail package is used mainly by the non-INGKA retailers.

Take time to explore the IKEA Franchise system here, and read more about us here

About the role  

We are looking for a Retail Package CRM platform owner. This platform is based upon Microsoft Dynamics 365 Customer Service and Microsoft Power Platform. The platform is considered a core enabler for the product teams that deliver digital products in the Customer Engagement domain. 

We are currently in the middle of a transition, moving into a more product and platform-oriented organization set up, at the same time we are also looking into how we can migrate and/or implement IKEA application customisations where we in a clearer way can separate platform layer and product layer. 

As a Platform Owner in ROSS (Retail Operation Solutions & Support), you are responsible for maximizing the business value resulting from the development and operation of the digital platform, also ensuring required technologies, toolsets and supporting services, by making trade-off decisions as needed. 

Ensuring the platform team(s) has a good understanding of the platform roadmap and vision as defined in collaboration with the Platform Manager, to drive the creation and prioritization of the backlog associated with the platform.

You are involved in sprint planning meetings to help provide clarity and elaborate features and user stories to help the team(s) better understand the requirements and how success will be measured. You define and deliver acceptance criteria and the ‘Definition of Done’ working collaboratively with the rest of the team.

You drive consistency in practice, process, toolset, and architecture across platforms and work with relevant stakeholders including product teams to understand and qualify their needs and requirements, ensuring they are included and integrated into the platform as needed.

You act as a subject matter expert for the team, providing insight, context, and additional information as needed to help the understanding of what is required and you will work collaboratively with platform specific architects, specialists and other Platform & Product Owners across Core Business Franchise and Inter IKEA Group to refine the backlog and identify cross journey dependencies within cross-functional teams to ensure that the agile/product team(s) have what they need and remove blockers that may prevent them to maximize the delivery of digital products on the platform by leading, supporting and secure a competent and high performing platform team, through internal and external sourcing.

A few more details for you 

At IKEA we believe that we’re better when we’re physically together for collaboration, dialogues, and conversations. We believe in the power of human interactions; the informal chats, the energy, belonging, and creativity generated by people being in the same place. Our approach is that we spend most of our time in the IKEA workplace and with the flexibility to work from home when relevant.

This is a full-time role (40 hours per week) located in Malmö, Sweden. You will report to the Platform Manager in ROSS. 

3rd July 2022 is the closing date to apply for this role. Please send your application – CV and motivation – in English and let us know why you would be a good fit. We look forward to hearing from you!