You are passionate about developing the omnichannel business, are results driven and lead with a customer centric mindset. You thrive in building relationships and can effectively influence and manage internal stakeholders and external service providers (ESP) to secure a high-performing Customer Fulfilment (CFF) operation in a growth era. Through your leadership and strategic and tactical abilities, you are motivated to identify business opportunities and efficiencies, challenge current ways of working and are inspired to propose solutions and drive continuous improvement across the total Customer Distribution Centre (CDC) landscape in IKEA. For this role you will be required to have previous experience in leading CFF operations in a large scale set up and experience managing results across diverse stakeholder groups.
As the Logistics Operations Manager (ESP) you will be responsible for CDC Melbourne and CDC Brisbane unit operations. You will lead and support unit operations including business development of these CDC’s aligned with the Sydney CDC and global counterparts. Your responsibilities will include, but are not limited to: • Secure high performing daily operations in the two ESP operated central fulfilment units through planning and following up. • Responsibility for the financial budget and forecast, initiating actions when necessary to optimise retail cost. • Manage and oversee ESP performance against contractual goal results. • Secure strong commercial integration between the IKEA business and the ESP, developing a partnership built on close collaboration, ensuring the forecast, business plan and relevant actions are taken within the agreed time frames. • Ensure SOP, safety and compliance are adhered to within the ESP operated central fulfilment units. • Actively collaborate with key partners and stakeholders on all levels including on Market counterparts (QLD/VIC), Service Office, Store Senior Management, Global and other internal/external stakeholders. • Travel interstate to CDC Melbourne and CDC Brisbane during key times throughout the year based on business needs.
Together as a team
CFF is a fundamental part in making IKEA omnichannel retailing in reality. To support IKEA in achieving business objectives, Customer Fulfilment acts as a fully integrated, process-oriented organisation with an end-to-end approach to develop our business and deliver results across functions together with our partners. We are focusing on providing seamless shopping experience with great quality in all touchpoints for the many people.
What you need to know
We offer many benefits at IKEA other than just having the opportunity to work for a global company! Along with a focus on your personal and career development goals and being a part of an inclusive culture driven by values, you will be entitled to great benefits & rewards including 5 weeks of annual leave, paid Parental leave, Family & Community leave, Co-worker discount, subsidised meals in our Co-worker Restaurant, Bonus program, full training and inductions, free parking and our TACK! long-term loyalty programme that will strengthen your retirement benefits.
Additional information: • This role is permanent full time based in IKEA Distribution Centre/Customer Distribution Centre, Marsden Park NSW. • This role is Monday to Friday with one day work from home. • Interstate travel during key times throughout the year based on business needs and requirements.
*Internal Job Title - Central Fulfilment Unit ESP Manager.
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