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Country Support Specialist

Shanghai, Shanghai Shi - Tutki sijaintia Logistiikka & toimitusketju Kokoaikainen

Työpaikan kuvaus

Company description

About the us

To support the IKEA goods availability to relevant stakeholders for the fulfillment of the agreed service level to IKEA customer, establishing the customs process and deliver operation excellence by smooth and efficient border-crossing activity at lowest cost, meanwhile fully complying with relevant laws and regulations in local country.

Job description

About the job

To lead country customs team to manage import and export related affairs in the objective to achieve customs clearance efficiency, cost effectiveness and customs compliance.

To secure the team deliveries according to IKEA Strategy, Business Plan, Customs 2020 by developing business and people together.

Your Assignment

  • Daily handling of information and documents to or from other IKEA units, external service providers and authorities to ensure timely, accurate and compliant entry and release from authorities
  • Perform controls, analysis and investigations on operational issues/deviations, follow up on results and develop working methods for handling common issues
  • Collect, distribute and archive customs documents and certificates according to centralized document management working method
  • Maintain and register product master data according to country specific requirements
  • Handle claims for missing and wrong certificates and maintain working methods for certificate claim
  • Secure effective communication with other IKEA units and external parties for establishing and optimizing processes, and contribute to increased customs compliance awareness in IKEA value chain
  • Support local partners in the country customs teams to enable smooth and efficient customs operation
  • Contribute to the development of our systems and working methods to secure compliance and continuous improvements
  • Contribute to reaching your teams and the departments goals according to business plan
  • Secure compliance in every customs and quarantine declaration within given deadline.


Your profile

A     Knowledge

  • Knowledge of customs and quarantine operation
  • Knowledge of supply chain
  • Knowledge of country specific customs and trade regulations
  • Knowledge of customs system & database

B     Motivation

  • Living and sharing IKEA values
  • Focus on prioritizing and structure in a cost efficient way
  • Enjoy working environment characterized by problem solving, analytical thinking with compliance in focus
  • Eager to learn, willingness to know “Why”
  • Being part of a team and sharing knowledge and information.

C     Job-specific capabilities

  • Good ability to communicate in a clear way
  • Good at planning, prioritization and create structure
  • Good analytic skills, focus both on details and big picture
  • Good ability to drive, implement and live in change

D     Leadership capabilities

  • Develop the business and deliver results
  • Lead and develop people
  • Inspire and clarify
  • Create togetherness
  • Find better ways
  • Enable change

You have

  • At least 3 years working experience in import or export or logistics area
  • Good ability to communicate in a clear way
  • Fluent in English (both speaking and writing)
  • Experience of working in different culture is a plus
  • Understanding Korean or Japanese is a plus

More Information

Welcome with your application! More details, please contact Joy Mao (