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Transport Management Specialist for Home Delivery

Spreitenbach, Kanton Aargau - Tutki sijaintia Logistiikka & toimitusketju Kokoaikainen

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The overall purpose of this role is customer last mile delivery route planning. You will be responsible for maintaining and change various parameters in our transport management system (TMS) to efficient routes and secure accurate delivery times with our customers. As we are a new organisation, you need to be comfortable with acting and leading in the unknown and contribute to the future role definitions in this area of responsibility. We expect that you have knowledge and competences within the following areas:

• You have experience with logistics fulfilment processes - know-how with route planning would be benefitial.
• Ideally, you have a degree, preferably in the logistics environment.
• You have an analytical mindset and able to create predictive analysis to ensure correct planning and optimisation.
• You have good communication skills in English and German (ideally you know also French or Italian) and are able to connect with people at all levels (both internally and externally).
• You are experienced with complex planning across multiple variables and stakeholders.
• You know how to develop processes, optimization and change management.
• You are able to identify, mitigate and manage daily operational risks.
• You have experience in data analytics and modelling and bring excellent IT-skills, particularly MS Office (Excel and/or Power BI) with you.
• You can adapt easily - What you do not know today, you will learn if you have the right approach and can-do attitude.


• Responsible for route planning - adjusting fleet, approval, communication to TSP - you will be an operating part of the team that monitor our route planning 6 days a week.
• Implementing quality and norms with steakholders (training/follow-up).
• Responsible for a continuously fine-tuning of our route planning tool to ensure optimal performance with our various transport service providers.
• Administrate and update fleet data as well as adjusting capacity parameters in our route planning tool.
• Documentation of all processes.
• Able to stay focused and think clearly when unexpected situations occur and take the needed corrective actions on various types of deviations to safeguard our last mile delivery precision and to meet our customer expectations.
• It is essential that you have a very close cooperation with both our customer support centre (CSC), our different transport service providers (TSP) and the outbound units, as all these stakeholders can have input or changes to specific customer deliveries.


We’re the team behind the scenes that make the IKEA products available to the many people. As a diverse mix of co-workers we use our supply process expertise to balance range and space capacity with forecasting and ordering to provide customers with high availability while minimizing costs. If you’ve wonder who’s responsible for finding effective and efficient ways of picking up the products for our customers, that’s us. We’re passionate about working together to improve the customer experience at IKEA!


Please submit your application including CV, motivation letter and all other relevant documents online. Unfortunately, paper applications cannot be considered.

After an initial selection, successful applicants will be invited to a telephone or video interview. Based on this, a second selection will be made after which we will invite the selected applicants to a personal interview with the manager and possibly other stakeholders.

We review applications on an ongoing basis and will close this position as soon as we have found the right candidate. So please apply as soon as possible.